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December 1, 2011

MD Physician Services excels in investor satisfaction

MD Physician Services received a score of 770 on a 1000 point scale for overall customer satisfaction in the 2011 Canadian Full Service Investor Satisfaction StudySM* by J.D. Power and Associates. Just seven points below the highest ranked institution in Canada, and well above the industry average score of 733.

"We are very proud of these results." said Brian Peters, President and CEO. "Even though we were not officially ranked due to the exclusive nature of our service, scoring among the top of the industry in overall client satisfaction, higher than significantly larger multi-service financial institutions, is a demonstration to MD’s expertise and value. Our success is based on focusing solely on physicians to help them build financial security and prosperity. We have an unrivalled understanding of the unique needs of our physician clients, and we deliver on these needs through proven wealth management solutions, trusted client service and industry-leading pricing."

For the second consecutive year, MD also received five out of five Power Circle Ratings, which equates to ‘among the best’ in the overall satisfaction rating for this study on JDPower.com. Power Circle factors include overall satisfaction, account offerings, commissions and fees, website, investment advisor, account information and investment performance.

Now in its sixth year, the J.D. Power and Associates study surveys investors and statistically analyzes responses to obtain industry customer satisfaction rankings that gauge company performance relative to the competition.

For more information about this study or to request a copy of the J.D. Power and Associates Special Power Report contact your MD advisor or call the MD TradeCentre at 1 877 877-3707.

*The 2011 Canadian Full Service Investor Satisfaction Study is based on responses from more than 5,600 investors who use advice-based investment services with financial institutions in Canada. The study was fielded in May and June 2011. Because MD is available exclusively to Canadian Medical Association members it was not included in the official rankings.

About JD Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About the McGraw-Hill Companies

Founded in 1888, The McGraw-Hill Companies is a leading global financial information and education company that helps professionals and students succeed in the Knowledge Economy. With leading brands including Standard & Poor’s, McGraw-Hill Education, Platts energy information services and J.D. Power and Associates, the Corporation has approximately 21,000 employees with more than 280 offices in 40 countries. Sales in 2010 were $6.2 billion. Additional information is available at http://www.mcgraw-hill.com.